Introduction

At IndiaTek Solutions Private Limited ("IndiaTek", "Company", "we", "our", or "us"), we are committed to delivering high-quality IT services. As our services involve custom development, design, consulting, and digital solutions, refunds are subject to the terms outlined below. By purchasing our services, you agree to this Refund Policy.

1. General Policy

Most of our services are customized according to the client's requirements. Once work has commenced, resources, time, and expertise are allocated specifically to your project. Therefore, payments made for completed work are generally non-refundable.

2. Eligible Refunds

A refund may be considered in the following situations: - The project has not yet started. - Duplicate payment was made due to a technical error. - Payment was made incorrectly and no work has been initiated. - IndiaTek is unable to deliver the agreed service due to reasons solely attributable to us. Any approved refund will be processed after internal verification.

3. Non-Refundable Services

Refunds will not be provided for: - Website Design & Development - Custom Software Development - Mobile Application Development - UI/UX Design - API Development & Integration - FinTech Solutions - AI & Automation Services - Digital Consulting - Maintenance & Support Plans after the service period has begun - Hourly or Dedicated Developer Services - Completed project milestones - Work already delivered or approved - Change of mind after project commencement

4. Third-Party Costs

The following expenses are non-refundable because they are paid to third-party providers: - Domain Registration - Web Hosting - SSL Certificates - Cloud Services - Payment Gateway Fees - SMS & Email Services - Software Licenses - API Subscription Charges - Premium Themes - Plugins - Third-Party Tools

5. Project Cancellation

If a client chooses to cancel a project: - Payment for completed work remains payable. - Work completed up to the cancellation date will be billed. - Any advance payment may be adjusted against completed work and expenses incurred. - Unused amounts, if any, may be refunded at our discretion after deducting applicable charges.

6. Delays Caused by Clients

Refunds will not be issued if project delays occur due to: - Failure to provide required information. - Delayed approvals. - Repeated scope changes. - Lack of communication. - Failure to make milestone payments.

7. Refund Process

To request a refund, please contact us with: - Full Name - Company Name (if applicable) - Invoice Number - Payment Receipt - Reason for Refund Request Our team will review your request and respond within 7 business days.

8. Refund Timeline

If a refund is approved: - Refunds will be processed using the original payment method whenever possible. - Processing may take 7–15 business days, depending on your bank or payment provider. - Payment gateway or banking charges, if any, may be deducted where applicable.

9. Chargebacks

Before initiating a chargeback through your bank or payment provider, please contact us so we can work to resolve the issue. Fraudulent or unjustified chargebacks may result in: - Suspension of services - Termination of the project - Recovery of outstanding amounts - Legal action where applicable

10. Changes to This Policy

IndiaTek Solutions Private Limited reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page with the revised Effective Date.

11. Contact Us

If you have any questions regarding this Refund Policy, please contact us: IndiaTek Solutions Private Limited Email: info@indiatek.co Phone: +91 7482811911 Website: www.indiatek.co Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)

Refund Policy